Canonical page: https://www.jsonify.com/usecases/competitor-ux-and-sentiment-tracking/ # Competitor UX & Sentiment Tracking > Gain real-time insights on customer interactions and feature usage — automated intelligence that outpaces manual analysis. - **Industry**: Retail - **Product**: Radar - **Sources**: Leroy Merlin, Brico, Castorama, Boulanger, Amazon - **Fields**: Source, Product, Price, Original Price, Stock Status, Rating, Reviews, Last Updated - **Integrations**: API, BigQuery, Salesforce, Webhooks ## Dataset The structured dataset includes essential columns such as Source, Product, Price, Original Price, Stock Status, Rating, Reviews, and Last Updated. This rich data allows for detailed analysis of customer interactions and feature adoption rates, providing insights that are crucial for strategic decision-making. By normalizing this data, we ensure consistency and accuracy across all monitored sources. ## Sources Our monitoring system tracks customer interactions and feature usage from leading home improvement retailers such as Leroy Merlin, Brico, Castorama, Boulanger, and Amazon. With a focus on key metrics, we gather data on product prices, stock status, ratings, and reviews, ensuring a comprehensive view of competitor performance in the market. This real-time intelligence allows businesses to stay ahead in understanding customer preferences and behaviors. ## Analysis Our dashboard features a variety of insightful widgets tailored for competitor UX and sentiment tracking. Key visualizations include the Total Customer Interactions Tracked metric, Feature Adoption Rates Over Time line chart, and Customer Sentiment Distribution by Retailer pie chart. Additionally, the Top 5 Features Used in Mobile Apps bar chart and Customer Satisfaction Scores by Retailer horizontal bar provide a clear overview of how competitors are performing in the market. ## Alerts We have enabled a single alert rule to notify you of significant changes in customer sentiment or feature adoption rates. This ensures that you are always aware of shifts in the competitive landscape, allowing for timely adjustments to your strategies. Stay informed with real-time alerts that keep you ahead of the competition. ## Integrations Our solution seamlessly integrates with various platforms, including API, BigQuery, Salesforce, and Webhooks, allowing for easy data transfer and utilization. With 12 integrations available, you can streamline your workflow and enhance data accessibility across your organization. This flexibility ensures that you can leverage insights from competitor analysis effectively. ## FAQ **Is Jsonify just a web scraping tool?** No. Jsonify delivers structured market intelligence, not raw HTML. The platform extracts, normalizes, and analyzes public data to produce clean, typed datasets ready for analysis. **How often is the data updated?** Update cadence depends on the monitoring workflow. Most use cases refresh daily or weekly. Alerts can be triggered in near-real-time when significant changes are detected. **What sources are covered for this use case?** Our monitoring system tracks customer interactions and feature usage from leading home improvement retailers such as Leroy Merlin, Brico, Castorama, Boulanger, and Amazon. With a focus on key metrics,... **Where does the extracted data go?** Our solution seamlessly integrates with various platforms, including API, BigQuery, Salesforce, and Webhooks, allowing for easy data transfer and utilization. With 12 integrations available, you can s... **Can I customize which data fields are extracted?** Yes. Every Jsonify deployment is configured to your specific requirements. You define which signals, fields, and geographies matter, and the pipeline is built around those parameters. --- *[Jsonify](https://jsonify.com) — AI-powered competitive intelligence*