Gather customer journey insights from reviews

Data sources

What customer feedback sources do we read?

We monitor customer feedback from a diverse range of sources, including Trustpilot, Google, TripAdvisor, Yelp, and Reddit. These platforms provide valuable insights into customer journey friction points, digital interaction feedback, and emerging sentiment trends. By analyzing data from 12 different sources, we ensure a comprehensive view of customer experiences across various industries and regions.

Trustpilot Google Tripadvisor Yelp Reddit

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What it finds

What customer journey data does it find?

Our structured dataset includes essential columns such as Source, Company, Product, Issue, Sentiment, Rating, and Reviews. This normalized dataset allows for in-depth analysis of customer interactions, highlighting specific issues that impact customer satisfaction. With fields like ReportedDate and Impact, we can track trends over time and assess the significance of various friction points.

Source Company Product Issue Sentiment Rating Reviews

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When do we get customer feedback alerts?

We have enabled one alert rule to notify you of significant changes in customer sentiment or friction points. This ensures that you stay informed of any critical developments that may impact your customer experience strategy. By receiving timely notifications, you can proactively address issues as they arise.

View alert setup →

Where does customer interaction data go?

Our solution seamlessly integrates with various platforms, including API, Salesforce, Power BI, and Webhooks. With these integrations, you can easily incorporate customer feedback data into your existing systems and workflows. This connectivity enhances your ability to analyze and act on customer insights effectively.

API Salesforce Power BI Webhooks

FAQ

Frequently asked questions

Is Jsonify just a web scraping tool?

No. Jsonify delivers structured market intelligence, not raw HTML. The platform extracts, normalizes, and analyzes public data to produce clean, typed datasets ready for analysis.

How often is the data updated?

Update cadence depends on the monitoring workflow. Most use cases refresh daily or weekly. Alerts can be triggered in near-real-time when significant changes are detected.

What sources are covered for this use case?

We monitor customer feedback from a diverse range of sources, including Trustpilot, Google, TripAdvisor, Yelp, and Reddit. These platforms provide valuable insights into customer journey friction poin...

Where does the extracted data go?

Our solution seamlessly integrates with various platforms, including API, Salesforce, Power BI, and Webhooks. With these integrations, you can easily incorporate customer feedback data into your exist...

Can I customize which data fields are extracted?

Yes. Every Jsonify deployment is configured to your specific requirements. You define which signals, fields, and geographies matter, and the pipeline is built around those parameters.

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